Complaints Policy

Your views are important to us. If we fail to meet the high standards you expect or make a mistake, we want to know. We will investigate your complaint and aim to resolve the issue as quickly as possible. We also use feedback to help us improve our service.

How we handle complaints

1. Getting in touch

If you wish to make a complaint, please contact us with the following details:

• Your full name, address and telephone number
• Any reference number or previous correspondence you have had with us
• A clear description of the issue or concern

You can reach us in the following ways:

Phone: 07469 884377 or 07507 125893

Email: info@bishopschs.co.uk

2. Acknowledgement and resolution

We aim to resolve complaints as quickly as possible. 

We aim to resolve your complaint straightaway and write to you to confirm, but if we can't then we will write to you within three business days to tell you:

• why we have not resolved your complaint
• who is dealing with your complaint
• when we will contact you again

We will keep you informed on a regular basis but if you need an update please contact us and ask to speak to the person handling your complaint.